FAQ — skin ii skin

Question 1

What skin concerns do your chemical peels address?

Accepted Answer

Our chemical peels target a wide range of concerns including hyperpigmentation, uneven skin tone, acne and post-acne scarring, fine lines, and rough texture. During your Skin Analysis Consultation we will assess your skin and recommend the most appropriate peel strength and formulation for your specific needs.

Question 2

How many sessions will I need to see results?

Accepted Answer

Most clients see visible improvement after a single session, with optimal results typically achieved after a course of 3–6 treatments spaced 4–6 weeks apart. The exact number depends on your skin concern, the treatment selected, and your skin's response. We will discuss a personalised treatment plan at your consultation.

Question 3

Is there any downtime after a chemical peel?

Accepted Answer

Downtime varies by peel depth. Superficial peels (Glycolic 30%, Salicylic 20%) typically cause mild redness and light flaking for 2–4 days. Our TCA 15% peel may result in more pronounced peeling for 5–7 days. We will provide full aftercare instructions and a post-treatment kit to support your skin's recovery.

Question 4

Are your treatments suitable for all skin tones?

Accepted Answer

Yes. We specialise in treating all Fitzpatrick skin types, including deeper skin tones that are often underserved by mainstream skincare clinics. Our formulations and protocols are selected with melanin-rich skin in mind to minimise the risk of post-inflammatory hyperpigmentation.

Question 5

Do I need a consultation before booking a treatment?

Accepted Answer

We strongly recommend starting with a Skin Analysis Consultation, especially if this is your first visit. This 30-minute session allows our specialist to assess your skin, discuss your concerns and goals, and recommend the most effective treatment pathway. The consultation is complimentary.

Question 6

What is your cancellation policy?

Accepted Answer

We ask for at least 48 hours' notice for cancellations or rescheduling. Late cancellations or no-shows may be subject to a cancellation fee. Please contact us as soon as possible if you need to change your appointment.

Question 7

Can I book multiple treatments in one visit?

Accepted Answer

In some cases, yes — however certain treatment combinations are not recommended on the same day. Please contact us to discuss your goals and we will advise on the safest and most effective approach.

Question 8

Are your products safe for sensitive skin?

Accepted Answer

Our product range is formulated with skin barrier integrity in mind. We carry barrier-repair and calming formulations specifically designed for reactive and sensitised skin. During your consultation we will identify any sensitivities and recommend products accordingly.

Question 9

Do you offer professional-grade products for home use?

Accepted Answer

Yes. We stock a curated selection of professional-grade serums, exfoliants, and barrier-repair products for home use. These are the same active formulations used in our clinic treatments, dispensed at appropriate concentrations for safe daily use.

Question 10

Are your products cruelty-free?

Accepted Answer

All products we stock and use in clinic are cruelty-free and not tested on animals. We are committed to ethical sourcing and will always be transparent about our suppliers' practices.

Question 11

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards, as well as bank transfer for product orders. Payment is taken at the time of your appointment. We do not currently accept cash.

Question 12

Do you offer treatment packages or memberships?

Accepted Answer

Yes — we offer discounted treatment courses for clients committing to a series of sessions. Please enquire at your consultation or contact us directly to discuss the options available.

Question 13

Is the Skin Analysis Consultation really free?

Accepted Answer

Yes, completely. We believe every client deserves a thorough assessment before committing to any treatment. The consultation is 30 minutes with no obligation to book a treatment afterwards.

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